Shipping policy

Thank you for visiting and shopping at Juvie Juke Box!

 
All of our orders are shipped via UPS, unless another option is requested by the customer. You will receive an email update with your tracking number once your order has shipped!

It is VITAL that you provide your full shipping address. If for example an apartment number is missing and the order is returned to the shop, we will have to invoice you to reship the item at a discounted rate. 

Delivery Times

Depending on the time of year and the current order demand all orders are processed within a 5 to 7 day time frame. We frequently update the website and product information pages with the most up to date turn around times. Orders are not shipped on any holiday that UPS observes

 If we are experiencing a high volume of orders, shipments may be delayed by just a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather conditions) may have an impact on your estimated delivery date. Once the package is dropped off at UPS, we have no control over the amount of time that it takes to get to your location. If the product takes longer to arrive than anticipated, we will not refund your shipping. Please plan accordingly. 

Tracking Your Order

As soon as your shipping label is printed you will receive an automated email with your tracking information. Please allow UPS up to 48 hours to reflect updates on their tracking page. In some instances, we may print multiple days worth of shipping labels and not actually ship the package that same day in order to get boxes ready for shipment. This may extend the time that the tracking number takes to show activity.

 

Customs, Duties, and Import Taxes

All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). If you are located in Canada please contact us prior to purchasing your product as we may split some of the shipping charges in order to make it more affordable for you.

Damages and Missing Orders

If you received your order damaged, or if the order appears to be lost during shipping, please contact us so we can help file a claim. A refund or replacement may be issued pending your cooperation during the claim process however as stated above once the package is given to UPS what happens to it is 100% out of our control. We use the best shipping protection possible to ensure damage does not occur.

If your order arrives damaged, please save all packaging materials and damaged goods for claim evidence purposes. Take pictures of the package as soon as you can and before opening.

Contact Us

If you have any questions or concerns regarding your order, feel free to contact us! We try to respond ASAP. You can email us, use the chat feature on the website, or contact us via social media. If needed we will provide our phone number.

  • Email: customersupport@juviejukebox.com

  • Social: Instagram/Facebook: Juvie Juke Box