Refund policy
Due to an increasing amount of orders that are returned after being used we will no longer be accepting returns. All sales are FINAL. We may make an exception to this if you can verify that the product has not been used. Please take this into consideration before purchasing.
The following limited warranty applies to any new caller purchased directly from Juvie Juke Box for 60 days from the date that the product or products are delivered.
After 60 days, Juvie Juke Box will gladly troubleshoot or repair any and all issues to said caller units on the understanding that any components needing replaced will be paid for by the customer often including the shipping costs . All purchases are final and no returns will be allowed unless the caller is returned in the original shipping box and shows that it has not been used in the field. We reserve the right to make exceptions to the warranty on a customer to customer basis. We strive to use the highest quality connections, building techniques and design to ensure that your caller withstands the rigors of snow goose hunting. However, we understand that accidents and manufacturing errors can happen. We may be able to troubleshoot what is going on with your caller and get it working over the phone in the event something does happen. Please shoot us an email so we can get in contact with you before sending in your caller for any reason.
This limited warranty covers the following:
In the event that the caller arrives and is not working, a certain feature is not working correctly or the caller quits working while it is being hunted over in a proper manner, JJB will send the customer a return shipping label for the customer to return said caller or send a replacement caller. In either instance the faulty caller has to be returned to JJB. If a replacement caller is to be sent, it will not ship until the tracking number on the return shipping label shows that the package has been dropped off at UPS. The replacement caller will be sent via Ground shipping. Any additional shipping costs needed by the customer, such as overnight shipping, will be paid for by the customer.
If the MP3 player quits working or the AUX port on the player becomes damaged JJB will send a one time replacement MP3 player. In the event that the MP3 player suffers damages again, JJB will sell the customer an MP3 player at cost and ship the player to the customer for free. This at cost replacement is valid for 6 months after the original product has been delivered.
Exceptions: If the caller or speakers show that they have been flooded by water, filled with mud, or gotten damp and then allowed to freeze overnight in a field the customer will be responsible for any repairs that are needed to the unit. If the caller shows that the polarity has been reversed* the customer will be responsible for the replacement of the amp and all other components that may have suffered damage due to this. We would appreciate honesty if this is the reason why the caller is not working.
The speakers used on both the Adult Snow and Migrator can not be blown or damaged when using the MP3 player provided. If a caller comes back to the shop with obvious damage to the speakers audio system with no other signs of issue, it will be our assumption that the caller was hooked up to a phone, ipod, or other media device and ran at an unacceptable volume level. The replacement of the speakers will fall on the customer.
*Reversed polarity is when the battery leads are hooked up incorrectly to the 12v battery, resulting in the amp to short out. This is determined via an OHM meter after taking apart the amp. Every caller that comes back with a non working amp will be taken apart to determine if this is the cause of it no longer working.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you have a problem we will fix it.
Exceptions / non-returnable items
Certain types of items cannot be returned, like digital downloads, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus the cost of shipping. Please remember it can take some time for your bank or credit card company to process and post the refund too.
